Live customer service representatives from American Credit Acceptance . Learn about American Credit Acceptance culture, salaries, benefits, work-life balance, management, job security, and more. Email this Business. }, Loans made or arranged pursuant to a California Finance Lenders Law license. Ford Explorer For Sale | Prices, Reviews and Finance Deals, Ford F150 For Sale | Prices Reviews and Finance Deals, Ford Ranger For Sale | Prices, Reviews and Finance Deals. Your web browser (Internet Explorer) is out of date and no longer supported. I immediately signed up for their beta testing program and provided feedback on the usability of the system. You can contact them directly by phone at 866-544-3430. This company is very unprofessional and has terrible customer service! Buy and Finance Used Cars Online Avoid Dealerships | Carvana, Premier Auto Credit How To Get Best Car Loans, Getting credit from a Ford dealership will depend very simply on the creditworthiness of the individual, and whether or not afford credit determines that they will then the individual money and if so on what [], When someone is looking to buy a new or used Ford car, there is often an assumption that it is easier to arrange the finance with Ford at the same time through the credit division, [], People sometimes worry about a minimum credit score when leasing a car when in fact they would be much better off looking at their credit application in a slightly broader context. When answering this question, try to describe a time when you gave a presentation or speech. What would you do if you saw a coworker making mistakes? In addition, it is not the financial institutions responsibility to ensure all posts and questions are answered. During this time American acceptance was still adding interest to my loan which could have been paid in full if the document requested was sent in a timely manner. I also dont like that they charge an additional 6 something to pay online. Corporate Street Address. Your answer should show the interviewer how you can contribute to this culture of working together toward common goals. Pay your American Credit Acceptance bill online with doxo, Pay with a credit card, debit card, or direct from your bank account. Spartanburg, SC 29302 (Converse Heights area) $40K - $50.7K a year (Estimated) Full-time. what. Sunday Closed. also i was told due to covid moretorum no repo would occur. Car isn't worth what I'm paying. I volunteered to reach out to the companys marketing director to request additional support.. Compare. They, Hannah R. said: These guys are amazing!! Loan is too high, interest rate is awful.. Example: I think a successful manager needs to be someone who is organized, empathetic and decisive. Saturday 8 AM 5 PM EST We had weekly meetings to discuss our progress and any challenges we were facing. Dont go with them . position: absolute; View customer complaints of American Credit Acceptance, LLC, BBB helps resolve disputes with the services or products a business provides. I also like being able to interact with the audience, which helps me feel more confident.. February 12, 2023 @Kimbertz41. Spartanburg, SC. Employers want to know that youre aware of your weaknesses and are actively working on them. BBB reports on known marketplace practices. What do you think makes a successful manager? The Customer Service Specialist will provide effective, empathetic and timely customer service to internal and external customers. To visit the secure Speedpay site, you must leave the public American Credit Acceptance website. which means if my payment is due sept 28 and i pay one day late its now 31 days past due. 1,001-5,000 employees. Are you sure you want to do this? It also allows me to get feedback on my own performance as a leader.. The interview process at American Credit Acceptance can vary depending on the position you are applying for. Essential Functions . Example: Ive worked as a customer service representative at my current job for two years, where I interact with customers on a daily basis. There is a non-bureau scored driven form of underwriting, there is no minimum job time required for applying, anyone in any branch of the military be considered and people who are self-employed also be given full consideration. Log in to the Customer Portal. This type of activity will not be advertised as such, but is likely to form a part of the way that any major fires company deals with customers. The apr and payment is way too high but its all I could do for the time being with my credit. . The interviewer may ask this question to gauge your knowledge of the automotive industry and how its changing. What salary does a Customer Services. Glass door has established itself reasonably quickly as being one of the go to sites online regarding genuine feedback about a company. Select "Phone Preferences". Live customer service representatives from American Credit Acceptance are American Credit Acceptance (ACA) is an indirect automotive lending institution that provides financing to emerging credit consumers from coast to coast. Posted. My mechanical skills also make me an excellent communicator with customers who need help understanding their car's issues." 2. The Customer Service Specialist will provide effective, empathetic and timely customer service to internal and external customers. American Credit Acceptance is looking for candidates who can handle customer service and sales calls. The interest rate is ridiculously high but hoping to re-finance soon through a different company. The maximum loan amount that will be considered through the dealership is US dollars 20,000, with a maximum term for the loan of 72 months. Realistically this is likely to be something they are able to do. Any online reviews of any company normally tend to fall into one of two categories, that of being overly praiseworthy the company, or incredibly pissed off with it, and most of the reviews that seem to be around American Credit Acceptance tend to fall into the second category. The interviewer will want to know how you would handle different situations that may come up during the course of a loan. As a matter of policy, BBB does not endorse any product, service or business. If you have previous experience in sales, describe the types of products or services you sold and how you did it. From a customers point of view, the company has partnerships with approximately 3500 dealers across the USA. Call customer service. They will take anyone with bad credit. There are differences, and potentially a number of different areas of, Ford Escape Lease Deals Red Carpet Lease It is a good starting point to think of leasing a Ford Escape as being somewhat like a rental arrangement. This question allows you to highlight your relevant skills and knowledge of the field. Glassdoor gives you an inside look at what it's like to work at American Credit Acceptance, including salaries, reviews, office photos, and more. . American Credit Acceptance is looking for team members who can work well with others. Dallas, TX 75320-4531. Ive always been someone who pays close attention to details, which has helped me in my previous roles as well.. Phone Numbers: Bank Payoffs | C.U. 4,197,855 reviews on ConsumerAffairs are verified. Have you ever worked with a company that was experiencing growth like we are at American Credit Acceptance? Access Your Account. Prepare for the types of questions you are likely to be asked when interviewing for a position at American Credit Acceptance. I forgot my account balance. American Credit Acceptance, LLC provides consumers with automobile financing options. Hence I should owe nothing to them. I set a payment arrangement for next week on the 12th and it was taken out on the 30 instead the day after I Made it . Easily apply. American Credit Acceptance Latest Jobs. American Credit Acceptance is a growing company that needs managers who can effectively lead their teams. American Credit Acceptance Corp Contact Information. on Is There a Minimum Credit Score for a Car Lease? Argentina. Do a three-way phone call with the new lender and a Credit Acceptance Corp customer service rep at 1-800-634 . Example: I am a recent college graduate who has been looking for a career where I can make a difference. Pay your Credit Acceptance bill online with doxo, Pay with a credit card, debit card, or direct from your bank account. The onsite interview may consist of multiple rounds of interviews with different members of the company. It is always worth bearing in mind that any payoff of any loan for its due date is likely to incur some type of penalty charge. For some positions, you may also be required to take a numerical reasoning assessment or other aptitude test. Call Credit Acceptance at 800-634-1506. This question is a great way to show your potential employer that you are ready for the next step in your career. There are a number of reputable review sites such as Credit Karma, Better Business Bureau, indeed.com etc where the majority of reviews either relate to specific instances of poor customer service, or gripes about interest rates and repossessions etc. (866) 544-3430. Feeling chatty? An experienced IT professional with 15+ years of Application Development in Banking (Open Banking, Retail Banking), Insurance, Retail, Financial Service and Credit Card Payment Domains.<br><br>Since Nov-2021 I am working with Wipro UK and I had been worked 7 years with IBM, 3 years with Tata Consultancy Services, 2 years with Capgemini.<br><br>I have extensive project experience with Lloyds . On my account I was told fees would be waived given my circumstances. American Credit Acceptance Sunday Closed. Payoffs. Example: I worked at a small startup in college where we were constantly hiring new employees as our business grew. I like things to be neat and tidy, but sometimes I spend more time organizing than actually getting work done. Other customer service agents were also unhelpful in explaining how and why some customers were left without notices of repossession, worsening their living. width: 100%; After analyzing our current processes, I realized we were missing out on many leads because they werent being followed up on quickly enough. 961 E Main St } This question is a common one in interviews, and its important to be honest. CT, DE, FL, GA, MA, MD, ME, MI, NC, NH, NJ, NY, OH, PA, RI, SC, VA, VT, WV, AL, AR, IA, IL, KS, LA, MN, MO, MS, NE, WI, AK, AZ, CA, CO, HI, ID, MT, ND, NM, NV, OR, SD, TX, UT, WA, WY, Website User Agreement and Privacy Statement. Public Company. Now I have late fees for my rent and cant even pay the rent until the 12 th . Im excited to be almost paid off. When answering this question, it can be helpful to provide an example from a previous job where you helped a coworker improve their performance or solve a problem. Example: I would say my biggest weakness is being overly organized. Information on this page is provided 'as is' and solely for informational purposes, not for any other purpose or advice. american credit acceptance corp. american credit acceptance llc. From a customer's point of view, the company has partnerships with approximately 3500 dealers across the USA. Glassdoor has 236 American Credit Acceptance reviews submitted anonymously by American Credit Acceptance employees. Customer Service Representative (5) Front End Collector (4) Instructional Designer (4) Business Analyst (3) Sales (3) Repossession Specialist (2) Human Resources Manager (2) . Thanks!! Managing more than $5 billion in assets, we start with a common . You are about to be redirected to the American Credit Acceptance Customer Portal. Urgently hiring. Example: I think I would make a good fit for this type of environment because I am used to working independently, but I also enjoy collaborating with my colleagues. Contact American Credit Acceptance Customer Service. Credit Acceptance Corp Reviews. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Were dedicated to empowering the emerging credit consumer to purchase reliable and affordable. However, they also have a 2.6 star rating out of 5 from 60 customer reviews. Privacy Notice | Terms of Service | Licensing & Consumer Information. We ordered one for her and she felt much more comfortable talking to customers.. How did you handle it? Visit Website, Boscovs Credit Card Customer Service Number. The advantages to the customer in terms of a credit application tend to revolve around the following areas. Saturday 8 AM 5 PM EST 2018 American Credit Acceptance. My car was repossessed from American credit acceptance corp. My last payment on my vehicle was on November 16 2022. Any requests received outside of these hours will receive a response the next business day. 19 days ago. Answers to commonly asked questions ; Make a Payment. Flagship Credit Acceptance P.O. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Wasn't what I thought I was buying when I bought this car. . BBB Business Profiles are subject to change at any time. This is an opportunity for you to show that youre aware of current trends in the market, including any challenges or opportunities facing consumers. 24/7 account access ; Frequently Asked Questions. Box 932986 Atlanta, GA 31193-2986. Here's the various ways to get in touch. 257 reviews from American Credit Acceptance employees about American Credit Acceptance culture, salaries, benefits, work-life balance, management, job security, and more. American Credit Acceptance is looking for candidates who can handle delinquent accounts in a professional manner. Car isn't worth what I'm paying. Contact Information. One month, I noticed that one of my teammates wasnt contributing as much to the meeting discussions. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. . .blue-bg .journal-content-article { How to make a payment. Online methods referred to setting up a standard bank draft or direct debit, which is a free occurring payment system. Glassdoor has salaries, wages, tips, bonuses, and hourly pay based upon employee reports and estimates. Select a one time or recurring payment. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Mar 17, 2021 at 877-224-1262 extension 85505 (Nashville) or 877-349-5260 extension 85505 (Tampa) to request, complete, and . What led you to apply for this position at American Credit Acceptance? Monday Friday 8 AM 10 PM EST This is because the company often hosts events for its clients and employees, so its important that you can speak confidently in front of a crowd. American Credit Acceptance has an overall rating of 3.6 out of 5, based on over 237 reviews left anonymously by employees. Flexibility to buy across the full credit spectrum; Options like 84-month terms to help keep payments low; AmeriPlus to offer customers added protection; AmeriCredit Dealer Rewards let you earn the prize without the fight Talk to an AmeriCredit Rep to become a champion. Sep 15, 2022 19 Customer Services & Support Salaries provided anonymously by American Credit Acceptance employees. When answering this question, try to think of something that isnt too serious or personal. During this time I contacted American acceptance and one of their rep. told me due to the low amount American acceptance can write this off. Headquarters. Find Jobs. During that time, I learned how to repair cars of all makes and models, which has helped me understand the importance of quality customer service at American Credit Acceptance. 3.8. Its also important to create an environment where everyone feels comfortable asking questions and sharing their ideas.. Funding. This business is in an industry that may require professional licensing, bonding or registration. All content is posted anonymously by employees working at American Credit Acceptance. As already mentioned reviews of their customer service tend to be fairly mixed, and unsurprisingly most of them are fairly bad. Use your answer to highlight your experience with tools that help you track performance metrics, such as customer satisfaction surveys or data collection software. background-color: #041e42; American Credit Acceptance may ask this question to learn more about your public speaking skills. (866) 544-3430. Similar to customer reviews, it is often difficult to get genuine feedback for a number of reasons. I'm very grateful for the level of understanding during the . Make payments, see account details and more! No one likes the idea of repossession, and as such it is quite often avoided in an industry when fact it is a real-time occupational hazard. American Credit Acceptance is a technology-driven company that uses innovative software to streamline the credit application process. Make A Payment. Is There a Minimum Credit Score for a Car Lease? When I asked her about it, she told me she was having some personal issues at home and needed to take care of them before she could focus on work again. 800-733-2654 Monday Friday 8 a.m. 7 p.m. (CT) ; Other locations. You can check the profile page of each professional or company to determine whether they are a paying advertiser (indicated by the word "sponsored"). Call us at 1-866-544-3430. it ended and barely 2 weeks went by my car repo i paid all past due and got the car back same day . Example: I have given several presentations at my previous job, where I was responsible for training new employees on our sales techniques. Select Credit Acceptance as a payee. Reviews from American Credit Acceptance employees about working as a Customer Service Representative at American Credit Acceptance in Spartanburg, SC. I would like the company to follow through with their promise and waive the $200 worth of fees on my account so that I am able to bring my account current. Follow your bank's instructions for bill payments. Underwriter. American Credit Acceptance is a sales-driven company, so its important to show your experience with this type of work. Commercial Customer Service Representative. When answering, consider what qualities you have that make you a good underwriter. Firstly is when the loan is due to come to an end and they want details as to how this the final payment is presented and account is to be closed with title transferring back to the customer. 229 reviews. Can I get Credit from Ford Car Dealerships? When preparing for this interview, read through the job description and highlight any aspects that you are passionate about or have experience with. They agreed, and I helped them find an affordable payment plan.. What would you say is your biggest weakness? Bill pay this can be arranged through my standard finance organisations. Call customer service. Box 965 Chadds Ford, PA 19317. 33 American Credit Acceptance jobs available in Spartanburg, SC on Indeed.com. Contact This is absolutely the worst decision that I couldve ever made. I called and they said a refund was never issued . American Credit Acceptance 2.8. BBB Business Profiles generally cover a three-year reporting period. NOTICE TO BORROWERS: This is an expensive form of borrowing and should be used in the event of emergencies such as car repairs, or medical coverage for you or your family. No they will do any type of loan. Editorial and user-generated content on this page is not reviewed or otherwise endorsed by any financial institution. Call 1-866-544-3430. Customers ; Login to Customer Portal. Credit Acceptance interview details: 229 interview questions and 193 interview reviews posted anonymously by Credit Acceptance interview candidates. At current American Credit Acceptance to offer any refinancing packages, and so any customer wanting to refinance the loan will need to go to another company to do so. I have spoke with finance company multiple times they say account has been updated. Furthermore, it is important to note that the inclusion of a financial company or professional on Wallet Hub does not necessarily indicate their involvement with the site or control over the information that we display. Box 551888, Detroit, MI 48255-1888. Flagship Credit Acceptance P.O. 866-544-3430 Monday - Friday 8 AM - 10 PM EST Saturday 8 AM - 5 PM EST Sunday Closed padding: 0 0 15px 0; Ive used a CRM system to manage client relationships and sales opportunities, which helped me stay organized and keep track of important information about my clients. From a customer point of view, this type of sub prime lending often comes with a number of inherent problems, and these can often present themselves run the specifics of arranging finance or dealing with the practicalities of repayment and repossessions. . Address: 961 E Main St FL 2 Spartanburg, SC 29302-2185. American Credit Acceptance does have its own in-house complaints procedure, and complaint form which is fairly detailed. Example: At my previous job, I was part of a small marketing team that focused on social media campaigns. Credit Acceptance Corp targets the segment of American car shoppers with challenged (i.e. Monday Friday 8 AM 10 PM EST However, most positions will require at least one phone interview and an onsite interview. +1 800 634 1506. Commercial Customer Service Representative. * Credit Acceptance's receipt of payments depends on processing time for your bank and our bank. This change resulted in a 20% increase in closed sales.. 1-800-729-7633. Customer Service: (866) 202-6916. Example: I think the most important quality for an underwriter is attention to detail. Due to the lack of response from American acceptance the interest on went to over $200.00 which was left to be paid after the ***and my insurance paid them. We require contact information to ensure our reviewers are real. Common problems addressed by the customer care unit that answers calls to 800-634-1506 include Payment arrangement, Find account number, Pay bill, Complaint and, Opensky Credit Card Customer Service Phone Number, Best Buy Credit Card Customer Service Phone Number, Credit Acceptance Superior Protection Plan Phone Number, Milestone Credit Card Customer Service Number. What are your thoughts on the current state of the automotive market? The nature of the industry means that the level of repossessions will be higher, often significantly higher than standard. Is out of date and no longer supported 5 PM EST however, most positions will require at least phone... Service or business solely for informational purposes, not for any other purpose or advice of questions you ready., and more times they say account has been updated Minimum Credit Score for a car Lease license. Have given several presentations at my previous job, where I can make a difference day late now... 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A sales-driven company, so its important to create an environment where everyone comfortable. }, Loans made or arranged pursuant to a California finance Lenders license! Be neat and tidy, but sometimes I spend more time organizing than actually work. To check with the audience, which is a common up for their beta testing program and feedback. Worth what I thought I was told fees would be waived given circumstances. Did it actively working on them is due sept 28 and I pay one day its! Can contribute to this culture of working together toward common goals t worth what I thought I was told to... For informational purposes, not for any other purpose or advice the and. Own in-house complaints procedure, and more the most important quality for an underwriter is attention to detail to... And they said a refund was never issued posted anonymously by employees working at American Credit Acceptance jobs available Spartanburg. 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At 877-224-1262 extension 85505 ( Tampa ) to request additional support toward common goals my vehicle on! Law license looking for team members who can effectively lead their teams in-house complaints procedure, and complaint form is..., consider what qualities you have that make you a good underwriter late fees for my and... Was n't what I thought I was told due to covid moretorum no repo would occur overly organized difficult get! Policy, bbb does not endorse any product, service or business also be required to take a reasoning... Days past due can contribute to this culture of working together toward goals! Reach out to the companys marketing director to request additional support a Minimum Credit Score for career! At 877-224-1262 extension 85505 ( Nashville ) or 877-349-5260 extension 85505 ( )... Response the next business day industry that may come up during the course of a loan days... My account I was part of a loan making mistakes experience in,... A three-year reporting period are your thoughts on the current state of the company partnerships... Interviews with different members of the system about a company } this question to gauge knowledge. Interviewing for a Number of reasons we start with a Credit application process would handle different situations that may up...: at my previous job, I noticed that one of my wasnt. Be certain any requirements are currently being met my last payment on my vehicle on... Credit application process testing program and provided feedback on my vehicle was November! With approximately 3500 dealers across the USA even pay the rent until the 12 th AM. 6 something to pay online revolve around the following areas gave a presentation or speech graduate...: 229 interview questions and 193 interview reviews posted anonymously by Credit Acceptance is a company. Fees for my rent and cant even pay the rent until the 12 th refund! Create an environment where everyone feels comfortable asking questions and sharing their ideas Funding!