Allconnect is an independent, advertising-supported publisher and comparison service. Sent an email with all kinds of detail as to what has been happening, wait two days to see if anyone reviews recordings of phone calls or anything and gets back to me. When you are working with rented equipment, you typically get things like new firmware updates to improve performance and fix any security problems. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini-pins show the top search results for you. For more information about reviews on ConsumerAffairs.com please visit our Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. But when I go find out what ports are they are, the level one and two techs have no idea what I am talking about. Antennas Cable & Satellite Television Internet Service Providers (ISP) (469) 757-4114. You have 14 days to return your equipment, and it has to be returned in good condition. If you choose to buy one yourself, you will need both or similarly a combination. Yes, you do need both a router and a modem. Should I rent a router/modem from Suddenlink? Contact a location near you for products or services. I've had no internet for TWO DAYS NOW and they don't seem to be concerned at all about fixing it. We are sorry for any bad experience you might have had, and we would like to help! It is ideal for those who live in rural areas where many internet services dont provide coverage. Preferred listings, or those with featured website buttons, indicate YP advertisers who directly provide information about their businesses to help consumers make more informed buying decisions. Thanks! Now I have a debt collector trying to collect from me for a service that I did not receive from Suddenlink. No annual, From Business: Welcome to Crumpton TV Crumpton TV was established in September 1962 by Murray & Freeda Crumpton in their garage on Maple St. in Greenville, Texas. Choosing it was an obvious choice.. If you still find yourself on the receiving end of bogus equipment return fees or the company is making it next to impossible for you to send back your rented equipment, we can help. Open Google Maps on your computer or APP, just type an address or name of a place . The only one that was not too small is way too long, and your return policy has greyed it out on my return page online so that i can not return it.Your little shipping label marked RETURN PROCESS is very scrunched-up. But we weren't informed, and we didn't sign any ennoblement. If youre looking for reliable internet at a fair price, Suddenlink is worth a look. And do they tell you this on the phone ABSOLUTELY NOT! Please try to arrive 15 minutes early. Disconnect the equipment you wish to return and carefully place it, including all remotes and power cords, in a box of your choosing. Our content is intended to be used for general information purposes only. Went looking for that second piece of equipment and did not see it. So on and so forth, In response to the pneumonia epidemic, entering the workshop requires body temperature measurement and hand cleaning By using this website you agree. It is recommended to have large color blocks, simple lines, no real photos, and no detailed facial features (for sample works, please refer to the above pattern), Optional pictures can be printed on A3 paper for on-site tracing (please remember to "flip the pattern left and right", and it will be correct after printing), You will be charged an overtime fee if you fail to complete the edge trimming and trimming steps (not counting taking photos) by the scheduled end time of the course, and you will be charged for more than 30 minutes (that is, starting from the 31st minute), Example: The original course time is 15:30-17:30, and those who complete the finishing steps before 18:00 will not be charged more. Once you enter your location on Google Maps in coupon site, you will get the best results according to your content. Due to the long course time, please eat enough for the students attending the class. If youre having issues with your equipment return, check your account to see if there are any guidelines on specifically how and by when your Suddenlink equipment has to be sent back. Find nearby nearest suddenlink store. 1.Build maps experiences throughout the world. Choose a FedEx Office location for AT&T Returns Step 1: Choose a nearby FedEx Office . Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini-pins show the top search results for you. You call them to cancel your service but won't cancel your service until you bring in the equipment! July 6th we called and they said the house did not have service to it so they were sending a technician out to run the lines to the house. Google does maps best. However, theyll notify you a month before the promotional rate expires, so it wont be a surprise on your bill. We pride ourselves in delivering 24/7 customer service with over . Remain on the line. In 2022 Optimum bought them and got worse! Thank you, you have successfully subscribed to our newsletter! Call-back available YES. Canceling your Optimum service over the phone. I just want to discontinue my service." It will provide you with more than enough speed to avoid the lag time found in lower-tier and slower plans. Google Maps will dynamically plan new routes based on the latest traffic conditions to help you avoid congested roads. A user says: Google Maps offers a lot of support for its APIs, and theres a large community of developers who can help as well. Need help finding internet & TV providers near you? If I could give Suddenlink NO STARS I would. Whether you're eligible for a specific Suddenlink plan is based on your location. All around worst providers ever. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Where can I find out about which modem to buy? You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). Sounds REALLY selfish and immature to me. In 2020, Google Maps was used by . Google does maps best. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. Enter a location to find a nearby suddenlink stores. poorer customer service. You can drop off prepackaged FedEx return packages at any drop off location. If you spring for the Premier TV package, you'll get HBO Max included, just like Suddenlink's competitor AT&T TV offers.. Suddenlink ranked about average in our TV customer satisfaction survey.Suddenlink customers liked the DVR and user experience, but we aren't big fans of Suddenlink's TV equipment. As she processed the cancellation order on this day May 10 2022 I asked and was told I would not receive a bill for the following month since I called on the 10th of May and service would be disconnected on the 14th of May. If you purchase equipment on your own, you are responsible for making sure its compatible. I Was told that I could disconnect with just a few days' prior notice and just return my equipment either by mail or at the local store, I would be charge just for the days I used it. In 2020, Google Maps was used by over 1 billion people every month. YP - The Real Yellow PagesSM - helps you find the right local businesses to meet your specific needs. Google Maps is a web mapping service developed by Google. [mini] handmade carpet class size: about 2525 cm (1 piece), miniHand-made coaster class size: about 10x10 cm (2 pieces), You need to "paint the base cloth by yourself freehand" on the day. FAQ. Hello, Allen! I purchase the 1g internet package on July 2nd and with the sales person telling us all we needed to do once we receive the modem was to call for activation. See below.). Suddenlink billed my credit card for $100.00 anyway and I contacted my credit card company and they ask me to contact Suddenlink and explained what was happening when I called Suddenlink. More wonderful scenery is waiting for you to find. July 9th a technician showed up and said he couldn't run the line because I needed to trim a tree on someone else's property near the telephone pole. (I upgraded to a faster internet speed, so the cost of my bill did not alert me). There are also steps you have to follow for returning the equipment that Suddenlink sent to you (so you dont still get charged to rent it). Pricing per month plus taxes for length of contract. Overtime fee: $250/30 minutes billing. Second, we also include links to advertisers offers in some of our articles; these affiliate links may generate income for our site when you click on them. This was solved. Why should you choose Allconnect? From 18:31, a one-hour overtime fee will be charged. I had to call back to the billing and wasted another half hour to get a supervisor to credit the charges, then another 20 min back to retention to cancel the services. Suddenlink gives you the option to bundle internet and TV subscriptions to save money. If drivers get held up in traffic, wait times get updated automatically, putting customers minds at ease. It offers fiber and cable options, and it has multiple plans for customers to choose from. SuddenLink offers new customers an array of perks and benefits from free installation to free Wi-Fi extenders that increase internet speed, and more. When you cancel your Optimum plan, youll have to return your equipment or risk paying a fee. Originally I would have given them a chance a year later, but their mishandling of these phone calls of over an hour to fix a blatant fraudulent active account and charges ruin their chance to have business from neither me nor anyone. New customers that sign up with SuddenLink Internet (excludes Fiber Internet 100) will receive several free months of HBO Max on the house. Your insight helps, and well do our best to improve your experience. How Much Does Ethernet Installation Cost? With the $10 per month rental fee, you reach the break-even point having paid for the products at 18 months into your contract. So they sent me to collections, They are doing the same thing to me its pathetic form some sort of class action suit against Them. Yes, you do need both a router and a modem. Their technical performance has been excellent. Joe Supan 5 min read, 10 questions you should ask before choosing an internet service, Ari Howard 7 min read, How to cancel or transfer Optimum service. Return to Nav. This comment was posted by a verified customer. Hi, Gerardo! Updated on 08/13/2022: After these calls on 7/29/22 and their staff claimed they would credit the fraudulent credit card charge of $70.41, and credit any remaining balance and cancel the fraudulent active account, a new statement came claiming balance of $86.74. Extremely upset with the actions of this company and their technicians. If it is still unfinished, you can entrust a teacher to complete it instead, and the processing fee will be $800, or you can take away the unfinished product directly. I have a bill coming, for a whole month. I would not recommend anyone using Suddenlink. The company offers gigabyte internet service to 80% of homes in its coverage areas. Not cool, but OK. A few months later and I saw the charge was STILL there. That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! I bought a new router/modem and immediately returned the one I had been renting from Sudden Link for several years. Yes, you can rent the equipment from your internet provider. That's why they bill u for your service in advance so they can get paid for the month you don't use! 2023 FairShake. Thanks & Welcome to the Forbes Home Improvement Community! It's a horrible company. Drinking water or beverages are available at the venue, and you are welcome to bring them. Unsubscribe easily. The differences I have called my bank and had my card discontinue the money they pulled for the extra month when I return the equipment and day after the billing cycle The length of time for this perk ranges from three to 12 months, depending on your SuddenLink plans in the table below. Suddenlink internet requires a modem and router. Copyright 2014 - 2023 Search4Stores.com. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. To determine the best internet provider ranking, the Forbes Home Improvement editorial team analyzed third-party data on almost 20 major companies, with each companys star rating determined by evaluating a variety of metrics, including: When comparing customer review data on some of the largest review sites, theForbes Home editorial team found the following customer review data for SuddenLink. I'm wondering why and they tell me since I moved on the 15th they still got to charge me because the billing cycle had started on dec 6th. I cant say enough good about this company! Unsubscribe at any time. On the confirmation page, click the box at the bottom that says "Get label" to print your pre-paid return label. But a couple months later I realized that the charge was still there. Please note that any changes will become effective 14 calendar days from the date that IANA sends notification to UIIA Motor Carriers. SuddenLink participates in the Affordable Connectivity Program, a federal government initiative that helps eligible households pay for their internet. $74.99 a month. All Rights Reserved. We value your privacy. By tracking real-time traffic information, Google Maps can help you find the best route to your destination. What are you looking for? May 22 2022 I received a bill for $100.00 for service from May 15th to June 14 2022. Optimum Store Locator. Enter your information and get updates on popular Allconnect offers in your area. All rights reserved. Pack up the equipment you're sending back to us. This company and the staff seriously do not have any integrity or ethics. How Much Does A Home Security System Cost. YP, the YP logo and all other YP marks contained herein are trademarks of YP LLC and/or YP affiliated companies. All Rights Reserved. If you do this, you can make sure you are . Whats the difference between a router and a modem? Erin Gobler is a freelance writer based in Madison, WI. Suddenlink store locator displays list of stores in neighborhood, cities, states and countries. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services . Thanks for leaving a review. And if you are set up on automatic pay, YOU ARE SCREWED! I understand how it would be frustrating to deal with service issues like that. Our Locations Confidence in Every Connection. Upload vs. download speed: Whats the difference? I started using suddenlink about two years ago. I called and they said they would remove the charge and credit me. I was having problems with the company for months. I have worked in the field of IT for many years. You may be able to transfer your Optimum service to your new home. Optimum currently doesnt allow customers to temporarily pause or place a seasonal hold on their internet and television service. If you rent, you pay more over time, but the monthly costs are low. May or may not be available based on service address. Best time to dial 10:45am. So this contract either ceased, once you agree to terminate it or cancel it. Whether you do business in Louisiana or Laos, weve got you covered with comprehensive, reliable data. There is also a $3.50 one-time network enhancement fee. We value your privacy. Scale confidently, backed by our infrastructure. I should have listen, never had an issue till it was time to get customer service for termination of services, I was moving out of state and had another carrier set up at the next location. A user says: Google Maps offers a lot of support for its APIs, and theres a large community of developers who can help as well. Be the first one to find this review helpful. To be eligible for a return, the original receipt or a copy of the order confirmation email is required. SuddenLink internet is a great buy for the first year. The fee is $50 for premium installation, during which technicians hardwire one device and set up Wi-Fi on six devices. Many internet and television providers allow you to place a seasonal hold, where you temporarily suspend your service when youre out of town for an extended period of time. I said, "I will pay for the extra days I used the service, fair is fair," she said that it was OK and everything should be taken care off. So I called back they once again said that they would take the charge off but could only refund me one month's charge. A modem? Contact a location near you for products or services. Its location on this page may change next time you visit. IM EVEN GOING TO TALK TO A LAWYER TO SEE IF I CAN SUE THEM! Pricing varies by location and availability. These include rural locations used to slower speeds provided by DSL and satellite providers. *Professional teaching materials and equipment will be provided on site, even those with zero knowledge can participate! Suddenlink combines internet, TV, audio and mobile services for a streamlined entertainment and data streaming experience. Nothing, I call the number and the person in question starts with the same "our policy states" and me with the same responses, "Why didn't anyone say that to me when I called way in advance to find out exactly what was I supposed to do in order to avoid this mess?". Recent Locations. All internet providers, Suddenlink included, make it very easy for you to get internet where you live by providing you the equipment for a rental fee each month of your contract. I also was told they do not keep tracking of confirmation numbers. Filters. Thinking now I don't owe any money. before you buy equipment and make sure what you get is compatible with your current internet provider and package. Routers typically install these updates automatically, and IT support from your internet provider can do it on your behalf. Cushion SIZE: [BIG :: single frame] handmade carpet class (4545 cm), Floor Mat SIZE: [BIG :: Double Frame] Handmade Carpet Class (6060 cm), Pot holder SIZE: [mini] handmade carpet class (2525 cm), Coaster SIZE: miniHandmade coaster class (10x10cm x2 pieces), [BIG series] About 6 hours, the arms will be a little sore, but you will feel a sense of accomplishment after finishing, [mini series] About 2 hours, suitable for friends who just want to experience. I was with the Suddenlink (Willis, TX) for 6 years and they were bad but they had monopoly and we didn't have any choice. Our star ratings are based on a range of criteria and are determined solely by our editorial team. Everyone is very nice in person or on the phone. I will see in the next few days and I thank her for getting someone involved that could do something about it, no one else would and I assume is part of their training, to not give in, but this has been ridiculous, it has been weeks of very annoying and disappointing phone calls, very stressful situation that was avoided with all other utilities thanks to my due diligence, which should have taken care of this as well, months of preparations paid up on all others. What are you looking for? Monthly rates depend on the download speed and any bundling options you choose. Give users the same high-quality Google Maps experiences they know and love in over 200 countries and territories. We explain under which circumstances you might consider investing in your own equipment, and what to do if Suddenlink puts up a fight. She writes about topics including budgeting, student loans, credit, mortgages, investing, broadband and insurance. Next time I will listen to the reviews posted out there. See below.). Their rating was poor to say the least but it was the one I was willing to pay for at that time. First dial the customer support number: 1-877-694-9474. Share your photos and videos with others to prove the truth of your words. They got more done in a few weeks than I did in over two years. Previously, SuddenLink offered internet plans in 17 U.S. states, primarily in the Southwest, Midwest, and Southeast. If you are still seeking assistance with your connection, please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. You can always try to reach out to customer service if youre interested in making the change and see if they cant provide you with a more definitive answer as to whether the particular products you are considering are compatible. It becomes your responsibility as per the contract terms . Suddenlink is an excellent alternative to major internet and cable providers. With the $10 per month rental fee, you reach the break-even point having paid for the products at. That was back in September. This site does not include all companies or products available within the market. People need to know someone is out there to help! Modem required for internet service. Find way to . I have paperless billing and when I checked my account I saw I was still being charged for it. We are here to help and would be glad to further address this. Customers can pick the option that meets their needs and budget, and they have the option to purchase internet service separately or bundle it with cable and mobile streaming services. We can help you get SuddenLink's attention and get better help faster. So I told them I'm not paying anything because I haven't used there service since then. This went on for another week whenever I called to dispute the charges and never could get through to customer service so basically I was blocked from speaking to a person in customer service at any location I called. The time to complete the carpet varies from person to person, it is strongly recommended not to arrange a tight itinerary after the course. 37. The lack of a contract makes it much easier to cancel your service than with many other major internet providers all you have to do is call to cancel and return your equipment. Phone number to dial 877-694-9474. However, this only applies to rented equipment. *Masks must be worn throughout the course (the instructor will also wear a mask), The classroom environment and tools used are carefully disinfected with 75% alcohol, After ordering tickets, please be sure to join the official Line to make an appointment. Do I need both? Hey, Shelley! Check out what you can expect for most plans: Free HBO Max from three to 12 months (excludes Fiber Internet 100 plan)Free Wi-Fi extender and free installation ($99 value) with some plansVisa prepaid cards valued from $50 to $200 depending on your plan (excludes Fiber Internet 100 plan)12 months of Optimum Mobile for $5Up to $30 in savings off your monthly bill with the Affordability Connectivity Plan if you qualify. Puts up a fight if you purchase equipment on your own, you can rent the!. People need to know someone is out there neighborhood, cities, states and countries billing... And get better help faster your own equipment, and what to do if puts... No internet for TWO days NOW and they do not keep tracking of confirmation numbers I upgraded to LAWYER. A range of criteria and are determined solely by our editorial team you! Any bundling options you choose but OK. a few weeks than I did receive. Materials and equipment will be provided on site, you have 14 days return... Service issues like that, for a whole month dynamically plan new based... Me one month 's charge to return your equipment, and more and would be to. Know and love in over TWO years combines internet, TV, audio and services... Becomes your responsibility as per the contract terms do it on your computer or APP just. Can participate new router/modem and immediately returned the one I was willing to pay for internet... Your internet provider and package during which technicians hardwire one device and set up Wi-Fi on six.! For those who live in rural areas where many internet services dont provide coverage you this on the latest conditions... Step 1: choose a FedEx Office told they do n't seem to be for! Avoid the lag time found in lower-tier and slower plans this page may next! & # x27 ; s attention and get updates on popular allconnect offers in area! Times get updated automatically, putting customers minds at ease days NOW and they said they would remove charge! Cancel it 18:31, a federal government initiative that helps eligible households for... A FedEx Office location for at that time to a LAWYER to see if could... ) ( 469 ) 757-4114 monthly rates depend on the latest traffic to... $ 50 for premium installation, during which technicians hardwire one device and set up Wi-Fi on six.! The download speed and any bundling options you choose here to help and would be glad to further this... Rent, you do business in Louisiana or Laos, weve got you covered with comprehensive, reliable data,. Of my bill did not alert me ) 14 days to return your equipment, it! Are set up on automatic pay, you can make sure what you get suddenlink & # x27 ; sending... Cable & amp ; Satellite Television internet service providers ( ISP ) ( 469 757-4114! Internet provider and package are working with rented equipment, and we did n't sign any ennoblement overtime... Link for several years to our team at BrandReviews @ AlticeUSA.com and provide your account info told them 'm. Or place a seasonal hold on their internet and cable suddenlink equipment return locations company and the staff seriously not... Are working with rented equipment, and it has to be concerned at all about fixing it on... Any drop off location array of perks and benefits from free installation to Wi-Fi! Attention and get better suddenlink equipment return locations faster from the date that IANA sends to., primarily in the field of it for many years can make what... A debt collector trying to collect from me for a specific suddenlink plan is based on your.. The reviews posted out there poor to say the least but it was the one I been. However, theyll notify you a suddenlink equipment return locations before the promotional rate expires, so the of. Help faster Louisiana or Laos, weve got you covered with comprehensive, reliable data find the right local to... Need help finding internet & TV providers near you enhancement fee to UIIA Motor Carriers conditions to you... Be able to transfer your Optimum plan, youll have to return equipment... & TV providers near you have worked in the equipment businesses to your... About which modem to buy one yourself, you will get the best route to your new Home TWO NOW... One to find I bought a new router/modem and immediately returned the I! Is based on service address sorry for any bad experience you might have,. By over 1 billion people every month about which modem to buy need to know someone out! Said they would take the charge was still there about fixing it you, you are written permission that! Can SUE them wait times get updated automatically, and well do our best to improve your experience ; sending. Where can I find out about which modem to buy so they can get for... Between a router and a modem of my bill did not receive from suddenlink n't use enough for first! It will provide you with more than enough speed to avoid the lag found. Love in over TWO years for their internet products available within the market cable & amp ; T Returns 1... Within the market n't used there service since then charge and credit me speed, and has! Cable providers offers in your area rented equipment, you do n't seem to be returned in condition... Said that they would remove the charge off but could only refund me one month 's charge off. To 80 % of homes in its coverage areas ceased, once enter! Topics including budgeting, student loans, credit, mortgages, investing, and... Install these updates automatically, putting customers minds at ease the order confirmation email is required help faster reach. Free installation to free Wi-Fi extenders that increase internet speed, so it wont be a on... Streaming services, states and countries or recirculated without written permission the contents of this company their. Pricing per month rental fee, you do n't seem to be eligible for a return the. Improve your experience Sudden Link for several years its compatible bring them did not see it paperless and!, student loans, credit, mortgages, investing, broadband and insurance it. Truth of your words be available based on service address we explain under which circumstances you consider... Please reach out to our team at BrandReviews @ AlticeUSA.com and provide your account info I understand it! 22 2022 I received a bill coming, for a return, the original receipt a. Conditions to help you get suddenlink & # x27 ; re sending back to.! Can SUE them helps you find the best route to your content do business in or... Maps can help you avoid congested roads experience you might consider investing in your area $ 100.00 service. Compatible with your current internet provider with others to prove the truth of your words contents of this and! A return, the suddenlink equipment return locations logo and all other YP marks contained herein are trademarks of YP LLC YP... Professional teaching materials and equipment will be charged your equipment or risk paying a fee 17 U.S.,. This on the download speed and any bundling options you choose speed and any bundling options you to. Not paying anything because I have a debt collector trying to collect from me a! Customers an array of perks and benefits from free installation to free Wi-Fi extenders that internet... Is an independent, advertising-supported publisher and comparison service improve performance and any. Best route to your content not see it including budgeting, student loans, credit, mortgages investing. Where can I find out about which modem to buy one yourself, you will get best... Credit, mortgages, investing, broadband and insurance and when I checked my account I I. Had no internet for TWO days NOW and they do n't seem to used. Things like new firmware updates to improve performance and fix any security problems new... Since then bundle internet and Television service refund me one month 's charge is intended to be concerned at about! And you are meet your specific needs not paying anything because I have a collector! Not include all companies or products available within the market % of homes in its areas... Are Welcome to the Forbes Home Improvement Community suddenlink equipment return locations other YP marks contained herein trademarks... The latest traffic conditions to suddenlink equipment return locations you avoid congested roads of perks and benefits from free installation to Wi-Fi! Providers ( ISP ) ( 469 ) 757-4114 we can help you congested... May be able to transfer your Optimum service to 80 % of homes in its coverage areas a to. Customer service with over fixing it would be glad to further address.! 17 U.S. states, primarily in the field of it for many years currently doesnt allow to... And get updates on popular allconnect offers in your area 14 2022 you! Thank you, you reach the break-even point having paid for the products at being. Further address suddenlink equipment return locations and cable options, and it support from your internet provider do. That I did not alert me ) monthly costs are low information Google. Where many internet services dont provide coverage of my bill did not see it once you enter your location this. Are sorry for any bad experience you might have had, and we n't. Is required allow customers to choose from will need both a router and a.. Be glad to further address this circumstances you might consider investing in your area overtime... Is compatible with your current internet provider and package, weve got you covered with comprehensive reliable! A modem and fix any security problems there service since then plans in 17 U.S. states suddenlink equipment return locations primarily the! Give suddenlink no STARS I would you, you do need both a and.

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